Otc my order

Learn more about your benefits and what to expect as a new Trust member. Show me More I AM Interested in Medicare. Getting closer to age 65? Let us help you make sense of Medicare and how your Trust benefits work. ... Watch a short video to learn more about the 2024 Trust OTC benefit changes. Video: Learn about your 2024 benefits ...

Otc my order. Order with OTC Health Solutions — our OTC partner — at 1-888-628-2770 (TTY 711), 9am to 8pm local time (Hawaii: 7am to 5pm) Delivery is free and takes 5 to 7 days (up to 21 days to Hawaii) If you want tracking info, ask the agent when you place your order. Most people order at the beginning or end of the month, so try ordering mid-month to ...

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This tool allows me to easily order, track, and manage my OTC Health Solutions products all in one place. For similar content, see our next post! ... Once I’ve completed my order, I can track its progress and even receive email notifications when it’s ready for pickup. I also appreciate the ability to manage and review my orders in one ...2024 Over-the-Counter (OTC) Catalog. Simply Healthcare Plans makes it easier for you to obtain your Over-the-Counter medications by working directly with OTC Health Solutions. There are several different ways you can access your OTC benefit: Call OTC Health Solutions at 1-866-298-0578. Place an order online throgh the OTC Health …The OTC Benefit is designed to give you access through your health plan to preventative health products that you are already using at no additional cost to you. For Ordering Assistance: Please call 1-855-350-0074 (TTY 711) Monday - Saturday 8:00 AM to 5:00 PM; Sunday 10:00 AM to 5:00 PM.Make your benefit go further. Simply log in to start using your benefits. Don't have an account? Sign up. Remember, you must be a member to log in.Get more help with your everyday needs. 1 A credit will be loaded to your UnitedHealthcare UCard® every month to help pay for healthy food, over-the-counter (OTC) products, and utility bills. Shop in-store or online to buy covered groceries, pain relievers, cold remedies and more. And pay home utility bills like electricity, gas or water ...Ordering your OTC supplies is easy! 1 . You order . 2 . We process . 3 . You receive medications your supplies your order by mail at no charge! Freedom Health provides two convenient ways of ordering: 1 2 . Members can place their orders by calling our OTC Center at . 1-866-900-2688 / TTY: 711 . Members can order online through our Member ...We would like to show you a description here but the site won't allow us.How do I place my order? You can either place your order over the phone, online or through the mail-in order form that comes with the catalog. Still Have Questions? Try a search, or give us a call at (800) 559-3500 TTY: 711. Company. About SCAN; Careers; SCAN Club; Press Room; Community. Community Benefit; Events; Contact.

2021 Benefit Catalog and Order Form. Get OTC items delivered to your doorstep at no additional cost! Y0026_201216_C. 2 Keep this catalog to reference for future orders. Your OTC benefit allows you to purchase medications, health and wellness items, and first .Can my order be shipped to an OTC location instead of my home? ... I ordered the wrong book. What can I do? ... I ordered with First-in-Line Processing but didn't ...Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can speak with someone live Monday through Friday, 9 AM to 8 PM. Place your order and we'll send your items to you at no extra cost. Quick tip. You'll need to order supplies for each benefit period by 11:59 PM of the last day of the month. If you don't use all the money in your ...Call 800.688.1838 (TTY 711) Monday through Friday 8 a.m. to 11 p.m. or Saturday and Sunday 8 a.m. to 8 p.m. EST to place an order after reviewing the items in your OTC catalog. Have your product names, OTC Plus benefit card number, and shipping information available. Mail order. Use your OTC mail order delivery form (included in catalog packet ...We would like to show you a description here but the site won’t allow us.The OTC Benefit is designed to give you access through your health plan to preventative health products that you are already using at no additional cost to you. For Ordering Assistance: Please call 1-855-350-0074 (TTY 711) Monday - Saturday 8:00 AM to 5:00 PM; Sunday 10:00 AM to 5:00 PM.If you have not received your order within 14 days please call OTC Health Solutions at 1-888-628-2770 (TTY: 711). Can I cancel my order once it has been placed? Orders can only be cancelled within 30 minutes after being processed. To cancel an order you may use our automated IVR system or speak with an agent. How do I confirm my order was placed?

NEW 1/1/23: Order Over-The-Counter Items through CVS. Date: 12/20/22 . On January 1, 2023, Superior members will get over-the-counter (OTC) items through CVS and OTC Health Solutions® (OTCHS). ... There are three easy ways to get your OTC items: 1. Online: a. The fastest and easiest way to order 24/7 is to visit: www.cvs ...Get the latest Medicare new & updates. Optimum HealthCare Medicare | OTC | Over-the-Counter Login | Register | Enrollment Support and resources for: Need to contact or place a phone call to Optimum Healthcare: 1-866-900-2688 • TTY: 711 Contact Line for Current Members: Please first call the number found on.With most at-home OTC COVID-19 diagnostic tests, you should repeat testing following a negative result, whether you have symptoms or not, to reduce your risk of a false negative test result.or ask member services for more information while placing your OTC Order. Item # 11L, Covid-19 Antigen Home Test Kit price update - The Covid-19 Antigen Home Test Kit will now . come in a quantity of 1 for the price of $7.50. Two kits are available to be ordered at once for $15. 6. Skip to main content. Log in. Oops! Something went wrong. An error was encountered while fetching your balance data. Online. Just log in at CVS Caremark and place an order. By phone. Call us at 1-800-338-6833 (TTY 711). By mail. Fill out this mail-order form. Then send it along with your payment to the address listed on the form. Note that it can take a few weeks for CVS Caremark to process and deliver your order.

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Shop for healthy food and OTC products or pay utility bills Get more help with your everyday needs. 1 A credit will be loaded to your UnitedHealthcare UCard® every month to help pay for healthy food, over-the-counter (OTC) products, and utility bills. Shop in-store or online to buy covered groceries, pain relievers, cold remedies and more.Call a Nations OTC Member Experience Advisor at 1-877-204-1817 (TTY: 711). They're available 24/7. 3. By mail. Simply fill out and return the order form in your OTC catalog. In person. Visit participating retail stores. 4. In person. Visit a participating retail store. Select credit as payment type. No PIN is required. If your Extra Benefits ...Save money with the over-the-counter Drug Catalog Program from Simply Healthcare Plans · Call OTC Health Solutions at 1-866-298-0578. · Place an order online ...Feb 16, 2021 ... ... order at! I'm having to restrict the amount of money I hold in my account to stop the order making me pay more than I want to, if you want ...

2022 Over-the-Counter (OTC) Health Solutions (OTCHS) Product Catalog Keep this booklet where you can easily get to it. You'll want to reference this often and use it to help you place an OTC order. Use this to place an OTC order between January 1, 2022 and December 31, 2022. AETNA NATIONAL AetnaMedicare.com Y0001_NR_27721_2021_CGroceries and Fresh Produce are delivered right to your door. Members can order fresh produce, healthy cooking kits, and pantry essentials. Whether you have Traditional OTC or the Expanded OTC benefit, you will be provided with an easy-to-use card issued by Visa. Your card will arrive ready to use. Over-The-Counter Health Solutions® We want to make setting up your account as smooth as possible. Please take a moment to read through the details below carefully. Troubleshooting: Creating an account . Create your Over- The-Counter Health Solutions account in four simple steps. Then, create one for each of your dependents (if applicable): 1 ... We would like to show you a description here but the site won't allow us.There are several convenient ways to purchase OTC products with your allowance: Shop online: Visit Cigna Healthy Today to set up an account and access online shopping. Order by phone: Call 1 (866) 851-1579 (TTY 711), Monday-Friday, 8 am-11 pm ET. Mail in an order form: Complete and mail in the order form located in the OTC Benefit Catalog [PDF].There are two ways that members of this program can submit their prescription orders: Go online (see below on how to set up an account). This is the fastest, easiest, and most convenient way to order 24/7. Call your order in over the phone: 1-866-851-1579 (TTY 711) Place an order by mail.Just click here to log in or create your OTC account. Once you’ve signed up, you can go online to check your current balance and place an order. Items ordered online will be shipped right to your door. By Phone: You can also call in your catalog order. Just contact 1-888-628-2770 1-888-628-2770, TTY 711 711. You can speak to a live agent ...FREE. OFF. Use this Oriental Trading promo code to get free shipping on your next order of $49.99 or more! couponCode. View Code. $100. OFF. With this Oriental Trading promo code you can get $20 to $100 off order of $200 to $500+ and free shipping. couponCode.CVS® makes it easy to redeem OTC benefits. Pay nothing out of pocket* for select over-the-counter (OTC) eligible products if your plan includes an OTC benefit. Find a store to shop with benefits. Redeem Wellcare benefits. Redeem OTCHS benefits.Your OTC Plus allowance will be reloaded monthly. You get to decide how this Plus allowance will best meet your needs. While this amount can be used on food purchases in-store only, it can also be used for standard OTC items purchased online or via phone or mail order. Available on PriorityMedicare Vital, PriorityMedicare ONE, PriorityMedicare ...What OTC items are available? Your OTC benefit helps you save money on a wide range of over-the-counter health and wellness products. You can use your benefit amount to purchase products such as pain relief, first aid, cold and allergy medicine, dental care items and more. Check your OTC catalog for the list of items covered by your benefit.If you have not received your order within 14 days please call OTC Health Solutions at 1-888-628-2770 (TTY: 711) Monday to Friday, from 8 AM - 10 PM Central time. Can I cancel my order once it has been placed? Orders can only be cancelled within 30 minutes after being placed. To cancel an order, you can

Over the Counter. As part of your plan, you have an Over-the-Counter (OTC) benefit where you will receive a fixed dollar amount preloaded into your Wellcare Spendables™ card. You may use the Spendables™ card OTC dollars to purchase everyday items like bandages, pain relievers, cold remedies, toothpaste and much more.

1-877-374-4056 (TTY: 711). Centene, Inc. is an HMO, PPO, PFFS, PDP plan with a Medicare contract and is an approved Part D Sponsor. Our D-SNP plans have a contract with the state Medicaid program. Enrollment in our plans depends on contract renewal.Skip to main content. Log in. Oops! Something went wrong. An error was encountered while fetching your balance data.That's right, our. D-SNPs* now offer $0 prescription copays, all year long, in all benefit phases! There's no deductible and no copay for all covered generic and brand Part D prescriptions. Wellcare Spendables™ provides a preloaded card to use towards the purchase of healthy food, over-the-counter items, assistance with utilities and more ...Over-the-Counter (OTC) Benefit. Once you become a member, your coverage will include non-prescription OTC health and wellness items like vitamins, sunscreen, pain relievers, cough and cold medicine, and bandages. You can order online, by phone, by mail, by using the OTC - Anywhere Mobile App, or by debit card at Walmart. Your order will be ... Advertising tracking technologies, such as behavioral advertising cookies, may be set by us, or by third parties. These technologies may help to deliver advertisements that may be relevant to you, to limit the number of times you see an advertisement, to help measure the effectiveness of advertising campaigns, or to understand your behavior after you view an advertisement. If you have not received your order within 14 days after ordering or you would like to place an order by phone, then call: 1-833-331-1573 (TTY: 711). They experience high call volume the first and last weeks of the month. Your OTCHS order can be placed at any time during the month. Monday - Friday, 9 AM - 8 PM local time (except Hawaii).OTC Food Card Programs provide Medicare beneficiaries with a convenient way to purchase essential over-the-counter medications, nourishing foods, and wellness products. With an OTC card, eligible individuals can access a wide range of food items that support their health and well-being.When it comes to using your OTC card to buy food, there are numerous optionsWelcome to My Security Health Plan. Don't have an account? Register now Have questions? Review our FAQs. Username. Forgot username? Password. Forgot password? Register now. Need help? Contact member customer service at: 1-800-472-2363 TTY for hearing and speech impaired: 711

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Over the Counter. As part of your plan, you have an Over-the-Counter (OTC) benefit where you will receive a fixed dollar amount preloaded into your Wellcare Spendables™ card. You may use the Spendables™ card OTC dollars to purchase everyday items like bandages, pain relievers, cold remedies, toothpaste and much more.As a UnitedHealthcare member, you get access to benefits that can help you live a healthier lifestyle. Best of all, your benefits are applied instantly! To view the benefits you are covered for and how you can spend, log in here. Healthy Benefits Plus is a sponsored program that provides an allowance on approved over-the-counter products and ...Follow the step-by-step instructions below to design your cvs com otchs myorder login: Select the document you want to sign and click Upload. Choose My Signature. Decide on what kind of signature to create. There are three variants; a typed, drawn or uploaded signature. Create your signature and click Ok. Press Done. If this is your last semester at OTC, don’t forget to submit the graduation application before the end of the spring semester! Applications will be accepted until the last day of Spring 2024 classes. Apply online in MyOTC at the Graduation button. Commencement will be held for spring graduates on May 16, 2024. 2024 Over-the-Counter (OTC) Catalog. Simply Healthcare Plans makes it easier for you to obtain your Over-the-Counter medications by working directly with OTC Health Solutions. There are several different ways you can access your OTC benefit: Call OTC Health Solutions at 1-866-298-0578. Place an order online throgh the OTC Health …otc.myultimatehp.com. Over-the-Counter (OTC) Benefit. 2021 Benefit Information, Catalog and Order Form for Members of: • Premier by Ultimate (HMO) • Premier Plus by Ultimate (HMO) 2. Using Your OTC Benefit: Using your over-the-counter benefit is easy as 1-2-3. Use your monthly benefit allowance to purchase health- and wellness-related items.Quick guide on how to complete aetna cvs otc order online. Forget about scanning and printing out forms. Use our detailed instructions to fill out and eSign your documents online. airSlate SignNow's web-based program is specially designed to simplify the arrangement of workflow and optimize the entire process of qualified document management ...What OTC items are available? Your OTC benefit helps you save money on a wide range of over-the-counter health and wellness products. You can use your benefit amount to purchase products such as pain relief, first aid, cold and allergy medicine, dental care items and more. Check your OTC catalog for the list of items covered by your benefit.Banner Medicare Advantage has partnered with Healthy Benefits by Solutran to give you easy access to your over the counter (OTC) benefits. With Banner Medicare Advantage, you will receive a quarterly allowance on your OTC card. ... Phone: Order items by phone using the OTC catalog: (855) 577-1359, TTY 711, 8 a.m. to 8 p.m., 7 days a week from ...Please make sure to activate your card before placing an order. If you are having trouble with activation, please contact the number on the back of your card. OTCHS Members please visit the OTCHS Login Page. Menu. Store locator; ... Call OTC Health Solutions for help at 1-888-628-2770.This must be done for each semester you are registering for! My Payment Plan is accessed online via your myOTC. Log into myOTC, then select Student Accounts, then select the box that says Click here for My Payment Plan. My Payment Plan is an easy, automatic payment plan provided to students through Nelnet Campus Commerce.Dec 1, 2019 · Place an order online throgh the OTC Health Solutions Member website. Pick up your OTC items at any participating OTC Health Solutions location. Click here to see a list of participating locations. If you have additional questions regarding your Over-the-Counter supplemental benefit, please call Member Services at 1-877-577-0115 (TTY 711). ….

of items to order from. This benefit provides you a set amount each quarter to spend on everyday health and wellness items. Your plan's OTC benefit covers hundreds of items including aspirin, vitamins, cold and cough preparations, bandages, Covid 19 test kits and more. Order your over-the-counter (OTC) products from the comfort of home. Y0028 ...What if my total purchase is more than what is available in my allowance? You can't order more than your available OTC allowance amount online or by phone.Welcome to CenterWell Pharmacy. Skip the store and manage your prescriptions from home—it’s easy with our online mail-order pharmacy. • 600+ licensed pharmacists available 24/7. • Every order double-checked for accuracy and safety. • Refills and auto refills online or in our mobile app. Activate your account or sign in.Your OTC benefit can be utilized multiple times throughout the quarter. Quarterly benefit periods are distributed as follows: •Quarter 1 (January, February and March) ... If you have not received your order within 14 days please call OTC Health Solutions at 1-888-628-2770 (TTY: 711). 8.We would like to show you a description here but the site won't allow us.202 Over-the-Counter (OTC) Benefit Catalog3 How To Order Online Visit the ordering portal at MyTruAdvantageOTC.com to place your order Mail Mail your completed OTC Order Form to: MyTruAdvantage OTC Orders 4613 N. University Drive #586 Coral Springs, FL 33067 Phone Call 1-800-895-6311 (TTY: 711) to place your order by phone Monday - FridayIf you need your order sooner, please call or order online. Find out what is covered by your OTC benefit. picture_as_pdf 2024 Over-the-Counter (OTC) Catalog. picture_as_pdf 2024 Over-the-Counter (OTC) Order Form. picture_as_pdf 2024 Guía de productos de venta libre (OTC) picture_as_pdf 2024 Formulario de pedido de productos de venta libre (OTC)Can I return an item purchased with my OTC benefit card? Shop OTC Benefits eligible products at Walgreens and use your benefits before they expire. Easily see what products may qualify and get them fast with in-store pickup or delivery.UCard Hub ApplicationOver-the-Counter (OTC) Benefit. Once you become a member, your coverage will include non-prescription OTC health and wellness items like vitamins, sunscreen, pain relievers, cough and cold medicine, and bandages. You can order online, by phone, by mail, by using the OTC - Anywhere Mobile App, or by debit card at Walmart. Your order will be ... Otc my order, New OTC Plus Card allowance can be used for items to promote a healthy lifestyle, from over-the-counter medications to healthy foods, Internet service, and fitness equipment and trackers NEW YORK, October 1, 2021 - Healthfirst, one of the largest individual Medicare Advantage HMO plans in the New York metro area today announced its 2022 Medicare […], • Check your available beneit allowance • Order health and wellness products • Track your order status in real-time If you want to order by phone or need help placing an online order, please call 1-877-204-1817 (TTY: 711). Member Experience Advisors are available 8 AM to 8 PM local time, 7 days a week, excluding holidays. , With your Ultimate Benefit Card from . Ultimate Health Plans, you'll receive: Preloaded funds on your benefit . card each month Access to hundreds of approved OTC . products. Three convenient ways to shop: in-store, online, or by phone. First things first. To start using your Ultimate Benefit Card, you . need to activate it with one of the ..., If your . order hasn't arrived, or if any of your items were defective or damaged, please call OTC . Health Solutions at 1-888-628-2770 (TTY 711) within 30 days of placing your order to get a replacement item. ... You can use your OTC benefit multiple times throughout the quarter, as long as you . don't go over your benefit amount., Sales tax for these items will apply. Please mail this completed form to the following address: OTC Servicing Center, PO Box 526266, Miami, FL 33152-9819 If you place your order using an order form, your order total will be applied to the month in which we receive your form. For example, if you mail your order form on June 29, but we receive it ..., SUMMACAREOTC.COM. Order through our website. As a member of a SummaCare Medicare Advantage Plan, you have an Over-the-Counter (OTC) benefit every quarter. This benefit allows you to get OTC products you may need. Simply order online, through the mobile app, call 855.435.5111 (TTY: 711), or mail your completed order form., Sign In - SCAN Health Plan ... Create Account, Please mail this completed form to the following address: OTC Servicing Center, PO Box 526266, Miami, FL 33152-9819 To order additional products, please see reverse. Please mail the completed form back in the postage-paid envelope provided. If you place your order using an order form, your order total will be applied to the month in which we ..., Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can speak with someone live Monday through Friday, 9 AM to 8 PM. Place your order and we'll send your items to you at no extra cost. Quick tip. You'll need to order supplies for each benefit period by 11:59 PM of the last day of the month. If you don't use all the money in your ..., We would like to show you a description here but the site won't allow us., Documents. As part of your plan, you have an Over-the-Counter (OTC) benefit where you will receive a fixed dollar amount preloaded into your Wellcare Spendables™ card. You may use the Spendables™ card OTC dollars to purchase everyday items like bandages, pain relievers, cold remedies, toothpaste and much more. You have flexibility …, Welcome to your OTC Network ... you may need to confirm some additional information. Don´t worry! All of your benefits and favorite features (and more) await you on the new site Go to MyBenefitsCenter.com . OTC App Now Available to Download. Scan and go with the OTC app. Add cards & check your balance; Find participating retailers ..., OTC products are shipped right to your door. You do NOT need a prescription from a participating provider to purchase OTC items. Whether you call in your order or order online, you pay nothing for Plan-approved OTC items as long as you stay within your monthly OTC beneit allowance. Make sure to spend your maximum OTC beneit allowance every month., Mar 21, 2024 ... How much is my OTC benefit? The amount ... Can I use my card to purchase OTC items online from websites like Amazon? ... Can I track my order? Yes, ..., As a member of Blue Cross Community MMAI (Medicare-Medicaid Plan)SM, you have an Over-the-Counter (OTC) benefit every quarter. This benefit allows you to get OTC products you may need. Simply order online, use the OTC-Anywhere app, call 1-855-891-5274 (TTY:711) Monday - Friday from 7 a.m. to 10 p.m. CST, or mail your completed order form. Your ..., Make your benefit go further. Simply log in to start using your benefits. Don't have an account? Sign up. Remember, you must be a member to log in., your order. Return Policy: No returns or exchanges are allowed. If you have not received your order or received a damaged item, call OTC Health Solutions within 30 days of placing your order. -If your item is not in stock, an item of similar or greater value may be replaced in your order. 5, Medicare OTC, or Over-the-Counter, is a program designed to provide eligible Medicare beneficiaries with access to a wide range of health-related products without the need for a pr..., To place an order through the Benefits Pro Portal, scan the QR code using your smartphone camera or visit: CapitalHealthPlan.NationsBenefits.com. Call. To place an order by phone, please call 877-210-6729 (TTY: 711). Member Experience Advisors are available 8 a.m. - 8 p.m. local time. Benefits Pro Portal. 5 Keep this catalog for future orders., To order OTC products from this catalog by phone, call 1-800-971-6798 (TTY: 711), or you can order online at MAFlexCard.com. Items in the catalog occasionally change during the ... • Your order total may not exceed your benefit amount. Cash, checks, credit cards or money, OTC Servicing Center, PO Box 526266, Miami, FL 33152-9819. Your order total will be applied to the month in which we receive your form. For example, you mail your order form on June 29th. However, we receive it on July 1st. Your order total will be applied to your July benefit. It will not apply to your June benefit., Track Your Order. Quick access to order detail and tracking information. Welcome OTC Network card Members - Activate your preloaded benefit card & shop 1000s of …, Feb 15, 2024 · 1.Go to a CVS location. All stores can process your OTC benefit, with the exception of CVS locations in Target stores and Schnucks supermarkets. 2.Understand what your health plan covers. Get to know which products are eligible for your OTC benefit. Sometimes this information is available online and on your phone. 3.Watch for blue tags. , Order by phone at 1-888-262-6298, Monday through Friday, 9 a.m. to 8 p.m. Eastern to have items shipped to your home. Shop in person at select CVS stores. Check the store locator. or call OTC Health Solutions at 1-888-628-2770 (TTY: 711) to find a store nearby. Use your child’s $25 a month to get items like baby wipes, allergy products, pain ..., United Health Care - A UnitedHealth Group Company. Find answers to your questions about logging in or registering for myuhc.com..., Make your benefit go further. Simply log in to start using your benefits. Don't have an account? Sign up. Remember, you must be a member to log in., As a UnitedHealthcare member, you get access to benefits that can help you live a healthier lifestyle. Best of all, your benefits are applied instantly! To view the benefits you are covered for and how you can spend, log in here. Healthy Benefits Plus is a sponsored program that provides an allowance on approved over-the-counter products and ..., As technology continues to evolve, so do the ways in which businesses can market their products and services. One of the most effective methods is through an online catalog, also k..., Welcome to CenterWell Pharmacy. Skip the store and manage your prescriptions from home—it’s easy with our online mail-order pharmacy. • 600+ licensed pharmacists available 24/7. • Every order double-checked for accuracy and safety. • Refills and auto refills online or in our mobile app. Activate your account or sign in., • Through the IVR system, you will also be able to track your order and/or request a booklet. Return Policy: Due to the personal nature of the products, no returns or exchanges are allowed. If you haven't received your order or if you received a defective or damaged item, please call OTC Health Solutions within 30 days of placing your order., Advertising tracking technologies, such as behavioral advertising cookies, may be set by us, or by third parties. These technologies may help to deliver advertisements that may be relevant to you, to limit the number of times you see an advertisement, to help measure the effectiveness of advertising campaigns, or to understand your behavior after you view an advertisement. , The OTC benefit offers you an easy way to get OTC health and wellness products by visiting one of thousands of retail locations. You can also order by phone at 1-877-200-3449 or online at cdphp.nationsbenefits.com.You order from a list of approved OTC items, and they'll be shipped right to your door., Aetna Health members, log-in securely to your account to access all of your health and benefits information, or get your user name and/or password if you've forgotten it.