Xfinity rewards peacock

Logged out of Xfinity and back in with the same email address my Peacock account was created with and did get the reward redeemed. Tried to follow the instructins to go to Xfinity Assistant but there is no Peacock banner to click on to activate.

Xfinity rewards peacock. *Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated. *If the banner was clicked, that should route you to the Peacock website to continue activation.

There is no way to perform that, nor does Xfinity customer service seem to realize the difference between a workaround to acquire a higher no-ad Peacock package (i.e. dumb create a new ID?), and those of us who wish to completely cancel Peacock Premium (free for 2 years with 1 Gigabit internet package) to avoid potential future …

Description For activate-peacock ... Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. ... Rewards; Rewards; Comcast Business; Move to a new address; Find a Store; Cart; Cart ...In today’s digital age, streaming services have become an integral part of our entertainment consumption. With a plethora of choices available, it can be tough to decide which plat...Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly … Sign into Xfinity Assistant and click Activate Now. This will redirect you to Peacock's website. 2. If you've used Peacock before, enter the same email address and password. If not, sign up with your email address. 3. Click the Log In button and follow the prompts to finish activating your plan. I am an Xfinity Diamond member (Comcast/Xfinity internet customer since late 1990's). I use a 3rd party modem. I went to redeem my Peacock Premium award (after spending $5.99 to Peacock to set up an account, then cancel it, as directed by Xfinity), and now the Xfinity help desk advises I need to spend $15 more to get a Flex box.Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Hi @user_b49704 I am very sorry to hear about your concerns with redeeming your Peacock Premium through your Xfinity Rewards program. Our team is working to get the option available to all customers to redeem the reward, and they are hoping to have it fully resolved by later today. Please keep checking back periodically for …

Jun 7, 2023 · Comcast Xfinity Rewards members with a Diamond or Platinum level can keep free Peacock Premium until June 2025. This is a limited time offer for current customers who have a 1 Gigabit internet service from Comcast. You need to log into your Xfinity Rewards account and claim the offer on June 26th 2023. We’re happy to share that Xfinity has enhanced the Peacock activation experience for customers currently eligible for Peacock Premium at no extra cost. To activate your plan, follow these steps: ... If you’re an Xfinity Gig and Rewards Platinum and/or Diamond customer with an active Premium Plus subscription ($5 ad-free plan), you can ...Aug 26, 2023 · Peacock Premium Activation. At the end of June 2023 I took advantage of the free Peacock Premium offer since I am a Diamond Rewards Xfinity customer. I created an account on the Peacock website and supposedly activated my account. However when I open the Peacock app on my TV with my Peacock account it claims that it still needs to be activated. Have you already redeemed the offer via Xfinity Rewards but are unable to activate it, or are you having trouble being able to redeem the offer within Xfinity Rewards in the first place? ... I logged into the Xfinity app and went to the rewards and the Peacock reward was different. It no longer had a link to go to the Xfinity assistant. After ...Update: I DM'd with a third Xfinity agent via Twitter and this is what they told me: "As a valued customer with Gigabit-speed Xfinity Internet and a Diamond Xfinity Rewards member, you definitely qualify for the exclusive limited-time offers for Peacock Premium which will be included for free for two years with your Xfinity service through June 25, 2025."Stream thousands of network shows and movies from CBS, MTV, Nickelodeon, BET and more. Enjoy exclusive original series like Star Trek: Picard, The Good Fight ...Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of ...Get Peacock Premium for up to $2.99/month for 12 months if you are an existing Xfinity customer. Stream new movies, hit shows, Peacock Originals, sports, live events and …

Jul 19, 2023 · And Peacock is a streaming service by NBCUniversal that offers an array of popular TV shows, movies, and original content. Recently, Xfinity introduced some changes to its Peacock Subscription plan. As per the change, customers who are Diamond or Platinum Xfinity rewards members will be eligible to receive a Peacock Premium at no additional cost. Peacock is a streaming service that offers a wide variety of content, from movies and TV shows to sports and news. With so much content available, it can be difficult to keep track...With the launch of Peacock, NBCUniversal’s streaming service, it is now easier than ever to access your favorite shows and movies. But what if you have a question or need help with...I received an offer for free Peacock Premium through Xfinity Rewards due to my Platinum status. I claimed the reward and received instructions to click "Activate Now" within Xfinity Assistant. When I clicked Xfinity Assistant, no "Activate Now" option showed up. I checked multiple times, and "Activate Now" is still not visibile.Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.

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Click the XFINITY icon, and it will then redirect you to an XFINITY Login dialog, login to your XFINITY account, and you're all set with Peakock TV Premium! Boom, you're good to go after you click the link to XFINITY button, followed the dialog to login to your XFINITY account, and it has redirected you back to your Peacock TV Account.With Peacock Premium (currently $4.99/mo value), you can stream hit movies, live sports – like Sunday Night Football and the Premier League, exclusive …We finally gave up. Also diamond customer. Had peacock premium up until we upgraded our cable box and modem. Been on the phone with xfinity customer service and got tickets assigned to the problem. Was on phone at least 3 times in regard to this issue. Got nowhere. When going to rewards peacock was not listed on my available rewards.Users of Xfinity’s one-gigabyte speed internet and Diamond or Platinum rewards levels will still be able to enjoy Peacock for free or at a discounted cost until 2025. Continue …Peacock Premium is supposed to available to Diamond Rewards members today. I am not seeing it in the rewards page.We’re happy to share that Xfinity has enhanced the Peacock activation experience for customers currently eligible for Peacock Premium at no extra cost. To activate your plan, follow these steps: ... If you’re an Xfinity Gig and Rewards Platinum and/or Diamond customer with an active Premium Plus subscription ($5 ad-free plan), you can ...

Peacock I redeemed my reward for the free Peacock Premium. I later received an e-mail saying, "Sign into Xfinity Assistant and click Activate Now on the Peacock banner. This will redirect you to Peacock's website." However, after clicking on that link or otherwise going to Xfinity Assistant, there is no banner to select. What am I supposed to do? Learn how to sign up for Peacock Premium or Premium Plus through your Xfinity subscription, depending on your Xfinity plan and internet speed. Follow the instructions in this Xfinity Support article for Xfinity X1 TV Box, Xfinity Flex streaming TV Box, Xfinity Internet Customers with Gigabit Speeds, Diamond or Platinum Xfinity Rewards Members, or NOW TV Customers. Currently, Comcast’s Xfinity X1 and Flex customers are eligible to get Peacock Premium with ads for no additional cost; that’s normally priced at $4.99/month. (For $5/month, X1 and Flex users ...1.3K Messages. 4 months ago. Hello @user_0t6n1y, Peacock Premium is a pretty awesome reward, so I totally get why you're reaching out to make sure you can take advantage. Are you able to log into the Xfinity Rewards website and redeem the reward? You won't be able to take advantage of that reward until you've redeemed the reward on your account.Search Results for “how do i activate peacock using xfinity rewards” 58 articles matched this keyword1.3K Messages. 4 months ago. Hello @user_0t6n1y, Peacock Premium is a pretty awesome reward, so I totally get why you're reaching out to make sure you can take advantage. Are you able to log into the Xfinity Rewards website and redeem the reward? You won't be able to take advantage of that reward until you've redeemed the reward on …Okay, been on the DM for an hour and 20 minutes and still no solution. I was also in email contact with Peacock and they said I have premium plus. Well, I do/did not - had peacock premium from xfinity and paid $5/month for ad-free, but they read it as premium plus on the account and xfinity only offers premium. That has got to be my problem!(The regular rate, which is now $4.99 a month, will apply after the 12 months unless you cancel.) Say ‘Peacock’ into your Xfinity voice remote to get started with the subscription. Is there any way to watch some Peacock shows for free on Xfinity? Yes. Comcast is providing some programs for free as a sample.Sadly though, Xfinity Rewards members with Diamond or Platinum level rewards or qualifying internet customers have been unable to claim their free Peacock subscription. The good news is Comcast has confirmed that they are aware of the issue and are working on adding the free Peacock offer for Diamond and Platinum members in the Xfinity rewards ...Peacocks do not give birth because they are the males of the species. It is the females, which are called peahens, who give birth by laying eggs. Peacocks are polygamous birds. It’...Xfinity Internet customers who subscribe to Gigabit or Gigabit Plus speed service (applies to new and existing customers). Will receive Peacock Premium at no additional cost for two years. Xfinity Internet customers who are Diamond or Platinum Xfinity Rewards members (applies to all Diamond or Platinum Rewards members with …

Peacocks are one of the most beautiful and colorful birds in the world. Their vibrant and stunning colors are a sight to behold, with their long feathers that fan out in an extrava...

user_386c85. 5 Messages. 8 months ago. I’m ready to leave XFinity for the same issue! I am a Platinum Rewards member, had Peacock until an XFinity outage on July 28, 23. Got turned off. SEVERAL ATTEMPTS AND TICKETS HAVE BEEN SUBMITTED…..NO RESULTS as of today…..9-25-23. Bye bye…. 4.Peacocks do have the ability to fly, but because of their large size, they are unable to sustain the amount of time they can stay in flight for long. Most peacocks can flutter long...Description For activate-peacock ... Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. ... Rewards; Rewards; Comcast Business; Move to a new address; Find a Store; Cart; Cart ...XfinitySara. Hello, @user_f6a5ff! Thank you for creating a post about your Peacock Premium concerns. We're aware of some known issues with activating the free Peacock Premium offered through Xfinity Rewards, and we are here to help however we can! What happens when you try to log in to Peacock using the email address you originally used to ...Are you looking to get the most out of your Peacock subscription? With so many channels available, it can be hard to keep track of them all. To help you make the most of your strea...Enter to win a free 50” smart TV: Rewards members who want to upgrade their viewing experience for the Summer of Movies can win one of one hundred free 50” smart TVs, equipped with Xumo OS, Ultra-High-Def 4K, HDR Dolby Vision, a voice remote, and a 6-month Peacock Premium subscription.Jun 21, 2023 ... As you are aware, Peacock Premium will no longer be included for new and existing Xfinity video and Flex customers. Beginning June 26, existing ...Resolve Xfinity issues without needing a phone call. Pay your bill, get support, or connect with an agent with Xfinity Assistant. Xfinity Assistant - Get 24/7 assistance for your questions

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Xfinity internet customers who are Diamond or Platinum Xfinity rewards members will also be able to redeem a free Peacock Premium offer from the Xfinity …Diamond and Platinum Xfinity Rewards members can now redeem a complimentary subscription to Peacock Premium, offering breakout original series, more than 5,000 hours of live sports, hit movies right after they’re in theaters, next day access to all new shows from NBC and Bravo, fan-favorite library content, daily live news and more.Xfinity internet customers with gigabit speed: Peacock Premium for free for two years. Xfinity internet customers who are diamond or platinum reward members: Peacock Premium for free, must redeem reward here. NOW TV customers: Peacock Premium for free. Other X1 or Flex customers: Peacock Premium for discounted rate of $2.99 for 12 monthsThank you so much for making a post to help with redeeming your Peacock reward. There are a few recommendations you can use to help. I always recommend using the Primary Xfinity ID you have set up for your account since that is the ID linked to your Xfinity rewards when trying to locate the banner after redeeming the offer from your …Jan 29, 2024 · Had Peacock as part of my service last year. Then it disappeared ok. But as a Diamond Rewards Member I'm supposed to have Peacock Premium again. In the rewards section it shows that this reward is claimed. But when I try to load Peacock via my flex box, I get the option to subscribe to Premium, not that I have it. I am a Platinum-level rewards Xfinity subscriber, and therefore eligible for a Peacock Premium (not Plus, I understand) account. In my Rewards section of my Xfinity account, it lists the Peacock Premium reward as an item under "My Activity," and when I click on it, it says "Claimed." And then suggests the chatbot for more info.Xfinity Rewards/Peacock in Particular. I chose Peacock Premier as a reward in June 23. If I want to watch something it says I need to buy a plan. I had a ticket opened to add this to my rewards and the ticket closed but I still cannot access Peacock Premier/Premium for free as promised.Peacock Premium Activation. At the end of June 2023 I took advantage of the free Peacock Premium offer since I am a Diamond Rewards Xfinity customer. I created an account on the Peacock website and supposedly activated my account. However when I open the Peacock app on my TV with my Peacock account it claims that it still needs to be activated.(The regular rate, which is now $4.99 a month, will apply after the 12 months unless you cancel.) Say ‘Peacock’ into your Xfinity voice remote to get started with the subscription. Is there any way to watch some Peacock shows for free on Xfinity? Yes. Comcast is providing some programs for free as a sample.Aug 15, 2023 · If it is a lucky day for you - You should scroll down and see a banner that reads, "Activate your Peacock TV Xfinity Reward Now" . 🤞🤞. 9. If banner is there - Click on it: "Activate your Peacock TV Xfinity Reward Now". 9a. You SHOULD be transferred to www.peacock.com. 9b. If banner not there - I can't help you - sorry - you're SOL for ... ….

For eligible Xfinity customers, you can link your Xfinity account to your Peacock account through the Peacock application on your X1 or Flex device. Just launch the Peacock application on your device, then either create your brand-new Peacock account or log in to a pre-existing Peacock account to link your Xfinity account.Then the page with the guy on a laptop came up with the verbiage "Activate your Peacock Service Today" and a blue button to click. Thence, I was transferred to the Peacock login page that said sign in to your Peacock Premium Xfinity Rewards membership (or something specific like that).Nov 28, 2023 · It depends on how you acquired your Peacock subscription. For example, if you receive Peacock Premium through NOW TV, Gigabit speed internet, or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time. If you purchased Peacock Premium through the Peacock app on X1 or Flex, the article you shared would be the one ... Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.If it is a lucky day for you - You should scroll down and see a banner that reads, "Activate your Peacock TV Xfinity Reward Now" . 🤞🤞. 9. If banner is there - Click on it: "Activate your Peacock TV Xfinity Reward Now". 9a. You SHOULD be transferred to www.peacock.com. 9b. If banner not there - I can't help you - sorry - you're SOL for ...Are you looking for a way to get the most out of your Peacock channel lineup? With so many great shows and movies available, it can be difficult to know where to start. Fortunately...One obvious issue is that the Xfinity Rewards page does not include a Peacock redemption link, or even mention that Peacock is part of the Rewards program. In addition, many subscribers say links to subscribe to the $2.99 Peacock don’t work and that customer service representatives don’t know how to sign people up.And Peacock is a streaming service by NBCUniversal that offers an array of popular TV shows, movies, and original content. Recently, Xfinity introduced some changes to its Peacock Subscription plan. As per the change, customers who are Diamond or Platinum Xfinity rewards members will be eligible to receive a Peacock Premium at no …Aug 12, 2023 ... I'm a Diamond member of Xfinity Rewards but the Peacock Premium offer is not showing for redemption. I'm currently also on Gigabit Plus ...Existing Peacock Premium subscribers will need to resubscribe via their X1 or Flex set-top box. Starting on June 26th, Peacock Premium offers will be available for Xfinity Gigabit+ Internet and select Xfinity Rewards customers (Platinum/Diamond). Offers will not be provided until then. Xfinity rewards peacock, The Peacock site says we have to manage through Xfinity. But, without any actual Xfinity cable or Flex box, we can't do that! I just spent an hour on the phone with Xfinity trying to do this, and was just told at the end I needed to use a different email address to sign up for a new sub on Peacock if I want the ad free option. This is ridiculous!, Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly …, Jun 26, 2023 ... ... Xfinity Rewards Platinum and Diamond members who pay for a Peacock subscription must cancel their existing plan to become eligible for this ..., I recently signed up for Peacock Premium via Xfinity Rewards. When I search the content, much  states 'Premium required'. Is the free Rewards Peacock Premium content different from the paid mo..., Aug 8, 2023 · If you have a previous Peacock account and want to retain the preferences/history, you should use the same email address you normally use to log in. Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. , Aug 26, 2023 · Peacock Premium Activation. At the end of June 2023 I took advantage of the free Peacock Premium offer since I am a Diamond Rewards Xfinity customer. I created an account on the Peacock website and supposedly activated my account. However when I open the Peacock app on my TV with my Peacock account it claims that it still needs to be activated. , Aug 26, 2023 · Peacock Premium Activation. At the end of June 2023 I took advantage of the free Peacock Premium offer since I am a Diamond Rewards Xfinity customer. I created an account on the Peacock website and supposedly activated my account. However when I open the Peacock app on my TV with my Peacock account it claims that it still needs to be activated. , To access Peacock on X1, Xumo Stream Box, or Flex, you’ll need: An eligible X1 TV Box (RNG150 and PaceXG1v1 models aren’t eligible), Xumo Stream Box, or Flex streaming TV Box. Xfinity Internet (any level). An email address for signing up. Xfinity and non-Xfinity customers can use the Peacock app on an eligible third-party device. , Xfinity Internet customers who subscribe to Gigabit or Gigabit Plus speed service (applies to new and existing customers). Will receive Peacock Premium at no additional cost for two years. Xfinity Internet customers who are Diamond or Platinum Xfinity Rewards members (applies to all Diamond or Platinum Rewards members with any level of internet ..., Jul 20, 2023 · We're not able to initiate messages but if you follow the following steps we can help. Click the "direct messaging" icon or https://comca.st/3lv0gXz. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. , Sign into Xfinity Assistant and click Activate Now. This will redirect you to Peacock's website. 2. If you've used Peacock before, enter the same email address and password. If not, sign up with your email address. 3. Click the Log In button and follow the prompts to finish activating your plan. , I am a Platinum-level rewards Xfinity subscriber, and therefore eligible for a Peacock Premium (not Plus, I understand) account. In my Rewards section of my Xfinity account, it lists the Peacock Premium reward as an item under "My Activity," and when I click on it, it says "Claimed." And then suggests the chatbot for more info., I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. ... but when I tried to choose the Peacock reward the only option I got was to exit the screen. I refreshed the page again and have not been able to get any of the rewards to load again. 2. 1. U., Xfinity internet customers with gigabit speed: Peacock Premium for free for two years. Xfinity internet customers who are diamond or platinum reward members: Peacock Premium for free, must redeem reward here. NOW TV customers: Peacock Premium for free. Other X1 or Flex customers: Peacock Premium for discounted rate of $2.99 for 12 months, This offer grants you access to Peacock’s ad-supported, video on demand offering currently branded as Peacock Premium (“ Peacock Premium ”) for personal, non-commercial use, subject to all applicable terms and conditions, for 3 months (your “ Offer Period ”) at $3.00 (currently $5.99/month) (your “ Offer ”). The Offer is available ... , @user_qr0nbn Thank you for reaching out to us and sharing the trouble you have been having with accessing the free peacock premium reward for being a platinum customer. I'm sorry that we have not been able to correct this for you yet. We will work with our repair teams to help make sure we have the issue resolved and provide you with the …, Jul 2, 2023 · Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of ... , Last month, Comcast announced it will no longer be including free access to Peacock’s streaming services. Free access has been included in eligible Comcast packages since 2020. This was specific to consumers with a Flex streaming or X1-powered device and ends June 26th, 2023. Instead, Comcast is offering a discount on Peacock’s …, Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. If you have not already, please review both the Posting Guidelines and Rules here on the sub., Diamond and Platinum tier Xfinity Rewards members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. Silver and Gold tier Xfinity Rewards customers aren’t eligible to redeem the offer. To redeem your offer from the Xfinity Rewards website: , I look forward to working with you soon! - Click "Sign In" if necessary. - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon. - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list., Also, are you attempting to use the Xfinity Gig promotion for Peacock or the Xfinity Reward for our more tenured customers? I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership., Free this Week is available now through 12/31/24 to residential Xfinity Internet, Xfinity TV and Xfinity Flex customers. 2024 Comcast. All rights reserved., Access your Xfinity Rewards or learn more about the program. Xfinity customers enjoy a mix of exclusive perks and experiences from day one!, Diamond and Platinum tier Xfinity Rewards members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. Silver and Gold tier Xfinity Rewards customers aren’t eligible to redeem the offer. To redeem your offer from the Xfinity Rewards website:, Jul 19, 2023 · And Peacock is a streaming service by NBCUniversal that offers an array of popular TV shows, movies, and original content. Recently, Xfinity introduced some changes to its Peacock Subscription plan. As per the change, customers who are Diamond or Platinum Xfinity rewards members will be eligible to receive a Peacock Premium at no additional cost. , Peacock Premium is supposed to available to Diamond Rewards members today. I am not seeing it in the rewards page., Click the XFINITY icon, and it will then redirect you to an XFINITY Login dialog, login to your XFINITY account, and you're all set with Peakock TV Premium! Boom, you're good to go after you click the link to XFINITY button, followed the dialog to login to your XFINITY account, and it has redirected you back to your Peacock TV Account., The company, Comcast, is set to host investors and clients on a conference call on 4/27/2023 1:53:54 PM. The call comes after the company's earnin... The company, Comcast, is set t..., Sign into Xfinity Assistant and click Activate Now. This will redirect you to Peacock's website. 2. If you've used Peacock before, enter the same email address and password. If not, sign up with your email address. 3. Click the Log In button and follow the prompts to finish activating your plan. , I look forward to working with you soon! - Click "Sign In" if necessary. - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon. - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list., Thank you very much for reaching out to us here @user_aba665. There has been a known issue with that Peacock Premium service. If you were able to activate that through the rewards, and it is not available on your platform, you may need to reset your box or device that you are running that service on. You can also reach out to the …, Click the "Direct Message chat" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.